In August of 1995 the 5 founders of Invision got together to formally create Invision LLC. a leading managed services provider in our region. Prior to that we taught an Internet class at MicroAge Learning Center and sold a couple of web site design projects. I was the sole designer and html coder at the time.
As CDO, I was responsible for our Network Services Division, including the hosting, WAN, LAN, and security practices for clients such as Canon, Computer Associates, Lufthansa, and NSLIJ. In addition, I developed and ran the Crisis Management and Problem Management practices for Invision’s Network Services Department, including:
- Monitoring and Reporting
- Executive Sponsor, Information Architect and Designer of the CIO Portal (an online portal for Clients to obtain a view into their Managed Services Metrics and Reports)
- Network Services Escalation Procedures
- Client-facing Escalation Documents
- Created procedures for periodic Monitoring System audits
- Set up complicated or custom Monitoring scripts and/or procedures
- The metrics, procedures and output of the Managed Services Measurement and Reporting criteria for the Network Services Department
I was also responsible for the timely and efficient delivery of Project-Orientated work and set-ups for our clients. As such, I was instrumental in creating
- The metrics, procedures and output of the Operational Measurement and Reporting criteria for the Network Services Department
- Work Order documentation for on- and off-site work
During my tenure we:
- were named the 97th Fastest Growing Technology Company by INC Magazine
- were listed as the 223rd Fastest Growing Technology company nationally, by Deloitte & Touche.
- won the Top 10 in Deloitte & Touche's Fast 50 Program several years in a row.
- received the Ernst & Young Entrepreneur of the Year award. in 2001
In October of 2006, our Data Center achieved SAS 70 Type II compliance, assuring customers of our ability to fulfill HIPAA and Sarbanes-Oxley requirements for their IT infrastructure. I had written two of the essential documents for this, namely the Crisis Management and Problem Management procedures.
Then, in September of 2007, we sold the company to MindShift. At that time I took on a consulting role to ensure a smooth transition.
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